Answers that help hosts understand Ribbon App and our company culture.
Find quick answers about host approval, meetup passes, user comfort and safety, account suspension, and the rules that help keep the Ribbon community respectful and safe.
Common questions from Ribbon hosts
Straight answers to the questions our support team hears most from hosts.
01Why is my account still pending for review?
Welcome, and thank you for applying to become a Ribbon host.
During the approval process, we ask hosts to upload a decent, high-resolution real-person profile photo without a mask so both users and hosts can clearly know who they are meeting. For better representation, the photo should also reflect your cultural or activity-related profile.
A more detailed introduction will also help users understand you better.
If your profile is not approved successfully, possible reasons may include a low-resolution photo, a dark profile photo, a close-up selfie unrelated to cultural activities, wearing a mask, using a cartoon or fake photo, using an overly sexy photo, having a short or unclear bio, writing an inappropriate bio with sexual or violent content, or uploading photos that include another company logo.
Recommended profiles usually include bright and clear photos, outdoor or fun indoor activity shots, decent and polite images, real-person photos, half-body to full-body photos, and a detailed, interesting bio.
We look forward to seeing an interesting profile from you.
Link to this answer02Where is the meetup pass, and how do I send it to a user?
Hosts can find the meetup pass button at the top-right corner of the chat room.
Tap it, set the confirmed date and time, and then send it to the user.
Users will not be able to find the meetup pass in the chat room unless it is sent by the host.
Link to this answer03Can I ignore a user that I do not feel comfortable with?
Yes, you can.
The purpose of the chat-before-meetup design is to let users and hosts build trust and understand each other before hanging out.
If there is no mutual trust and understanding, either party has the right to refuse the meetup.
Link to this answer04How should I react if a user shows disrespect toward me?
You may go to the user profile or chat room, tap the more button at the top-right corner, and report or block the user.
Our team will investigate the case. If the user violates Ribbon’s rules and policy, the account may face suspension and legal consequences.
Link to this answer05Why is my account suspended?
A host account may be suspended because of inappropriate behaviour that violates the rules and regulations of Ribbon App.
This precaution is taken to protect users and to help ensure booking activities do not cause harm to either party.
Suspension may happen for reasons such as a high meetup cancellation rate, using a fake profile photo, or having sexual conversations that show disrespect toward users.
Link to this answer06When do hosts get paid?
Ribbon settles host payments twice a month. Bookings from the 1st to the 15th are settled on the 16th, and bookings from the 16th to the end of the month are settled on the 1st.
The payment reaches your account a few days after the settlement day.
Link to this answer07How do I become a Ribbon host?
Apply from your profile in the app. Once you have applied, our team reviews the application and lets you know the outcome.
Link to this answerThe standards that help keep Ribbon meetups respectful and safe
By using Ribbon, hosts understand and agree to the following policy guidelines and rules.
- No private meetings. All meetings must be held in open areas.
- Ribbon promotes healthy social activities.
- No sexual activities.
- No illegal activities, including the use of drugs.
- No private arrangements.
By using Ribbon, you understand and agree to the company policy guidelines and rules.
Offenders may face account suspension and legal consequences.