Answers that help users understand Ribbon App and our company culture.
Find quick answers about registration, app availability, verification, host replies, account suspension, and the rules that help keep the Ribbon community respectful and safe.
Common questions from Ribbon users
Straight answers to the questions our support team hears most from users.
01How do I register as a user?
Download the Ribbon app from the App Store, Google Play, or Huawei AppGallery, register with your phone number, and you are ready to go.
Link to this answer02Where can I download Ribbon App?
Ribbon App is available on the Apple App Store, Google Play, and Huawei AppGallery. Search for “Ribbon: Social & Culture App”, or use the download buttons on this site.
Link to this answer03Why am I not able to upload a photo during IC or passport verification?
The verification process does not allow gallery uploads because Ribbon wants to ensure profiles are genuine and submitted photos are not edited.
To improve reliability, the system only allows you to take the required photos on the spot and submit them directly for verification.
Link to this answer04Why could I not get any reply from a Ribbon host?
This may happen because your profile is incomplete.
Users are encouraged to upload a decent, polite, real-person profile photo together with a short bio so hosts can understand them better.
This usually improves the chance of getting a response and successfully arranging a meetup with a host.
Link to this answer05Why is my account suspended?
A user account may be suspended because of inappropriate behaviour that violates the rules and regulations of Ribbon App.
This precaution is taken to protect hosts and to help ensure meetup activities do not cause harm.
Account suspension may happen for reasons such as repeatedly pushing for private meetings, using a fake profile photo, or having sexual conversations that show disrespect to hosts.
Link to this answer06My IC or passport verification keeps failing. What should I do?
Try again in bright, even light, with your whole face inside the frame and your IC held steady.
If it still fails, take a screenshot of what you see and send it to Ribbon Support at [email protected] so we can look into it.
Link to this answer07How do I top up Ribbon Stars?
You can top up Stars from your wallet in the app.
If a top-up has not appeared, contact Ribbon Support with the amount and roughly when you paid, and we will check it for you.
Link to this answer08I did not receive the OTP code. What should I do?
Check that the phone number is correct and that you have signal, then request a new code.
If it still does not arrive, contact Ribbon Support and tell us the number you are using.
Link to this answer09How do I make a booking?
Open the profile of the host you would like to meet, choose a date and time that suits you both, and confirm. The booking then appears under your bookings in the app.
Link to this answer10How do I cancel a booking, and will I get a refund?
You can cancel from the booking itself in the app.
How close the cancellation is to the meeting time can affect what is refunded. If you are unsure, contact Ribbon Support with the booking details before you cancel and we will confirm what applies.
Link to this answer11What should I do if my host does not show up?
When the meetup time arrives, the app asks both of you “Did you meet?”. Answer No.
That flags the booking to our team. We review it and arrange your refund. If you need help, contact Ribbon Support with the booking details.
Link to this answerThe standards that help keep Ribbon meetups respectful and safe
By using Ribbon, users understand and agree to the following policy guidelines and rules.
- No private meetings. All meetings must be held in open areas.
- Ribbon promotes healthy social activities.
- No sexual activities.
- No illegal activities, including the use of drugs.
- No private arrangements.
By using Ribbon, you understand and agree to the company policy guidelines and rules.
Offenders may face account suspension and legal consequences.